Caregiver Support Services provides professional care management and coordination for older adults and individuals with disabilities. Our team helps clients remain safe, supported, and as independent as possible while giving families confidence and peace of mind.
Care management can be as involved or as flexible as needed. We support individuals living at home, transitioning to supportive housing, or navigating complex medical and financial needs.
OUR TEAM
Sierra Chapman
Medicaid Specialist
Sierra Chapman
Team member for 2 years
BS in Agriculture & Veterinary Technology
"I am grateful to work alongside some of the most amazing people while making a positive difference in our community. Helping families during their times of need is something I am truly passionate about."
Wendy Crook
Medicaid Specialist
Wendy Crook
Kristen Freeman
Paralegal
Kristen Freeman
Sarah Harger
Finance Manager
Sarah Harger
Team member for 1 year
MSW in Management and Health Settings, University of Michigan
"I love my job because we help people at challenging times, when trust is most important. Our team makes sure that clients’ best interests are put first. It is an honor to serve people at their time of need and help secure their finances for the future."
Kyle Hulsey
Care Manager
Kyle Hulsey
Team member for 6 years
BS, University of Georgia
MS Speech Pathology, University of Alabama
"I love the work I do because it allows me to walk alongside people through every stage of life with compassion. One of the most meaningful parts of my role is helping clients navigate life transitions while collaborating with practitioners to provide the most holistic care possible."
Shelia Galloway
Geriatric Care Manager, CMC
Shelia Galloway
Team member for 5.5 years
Masters Gerontology, BS MGMT
Assisted Living Facility License A00003425
"My passion is to assist clients as they navigate the healthcare system and advocate for them to attain the services they need to maintain the best quality of life. Caring for my mother in her 10-year dementia journey moved me to want to help others on this path."
Candice Greedy
Medicaid Specialist
Candice Greedy
Team member for 3 years
BA French, University of Southern Maine
MLIS Library Science, University of Rhode Island
"Putting a loved one in skilled-nursing is heart-wrenching. I am thankful that our department make the process a little less painful."
Katherine MacDowell
Finance Manager
Katherine MacDowell
828-435-9134
Email Katherine
Team member for 10 years
BA in Communications, Wake Forest University
MS in Sports Management, University of Tennessee
“Quote Incoming”
Ali Smith
Medicaid Specialist
Ali Smith
Team member for 2 years
"I truly enjoy helping families navigate the long-term care Medicaid process. Providing guidance and support during challenging times gives families peace of mind and allows them to focus on the care and well-being of their loved ones."
Anne Valentine
Finance Manager
Anne Valentine
828-388-7049
Email Anne
Team member for 6 years
BA in English and Art History, Wellesley College
MS in Landscape Architecture, North Carolina State University
“Quote incoming.”
Cara Weinzapfel
Compliance Officer & Finance Support
Cara Weinzapfel
Team member for 5 years
BA in Environmental Studies, Brevard College
Post-Bac Secondary Teacher Certificate, University of Tennessee at Chattanooga
"I enjoy working in a collaborative environment with passionate individuals that seek to serve the needs of our community."
certified care management
Care managers assess medical, functional, and social needs and develop a coordinated care plan.
Support may include:
- home visits
- communication with healthcare providers
- appointment coordination
- monitoring of services
- guidance through care transitions such as assisted living or skilled nursing placement.
For families who live at a distance, care managers provide trusted local oversight and communication.
For frequently asked questions regarding care management, click the button below.
financial management
These services reduce risk, protect vulnerable adults, and bring clarity to daily financial responsibilities that can become overwhelming with age or illness.
Our finance managers assist with:
- bill payment
- budgeting
- account organization
- insurance claims
- financial oversight
For more information, contact Katherine MacDowell at 828-435-9134. Katherine can discuss your personal needs and assist in coordinating a visit with one of our Finance Managers.
medicaid coordination
The Medicaid application process can be complex and difficult to navigate without guidance. Long term care costs can quickly become overwhelming, with many local skilled nursing facilities costing between $8,000 and $12,000 per month.
Our team helps families understand eligibility, gather required documentation, and prepare and submit Medicaid applications. In many cases, individuals may still be able to retain certain assets while qualifying for Medicaid benefits, and we work closely with Knox Law when legal planning is needed to protect those assets.
We can assist families facing an immediate care placement as well as those planning ahead for potential long term care needs. While Medicaid primarily covers nursing home care, our team can also help families explore state and county programs that support assisted living and other care options.
For frequently asked questions regarding medicaid, click the button below.
Guardianship & Power of Attorney Support
Serving as a Guardian, Healthcare Power of Attorney, or Power of Attorney is an important responsibility that often involves overseeing healthcare decisions, financial matters, and daily well-being. These roles can feel overwhelming, especially when navigating court requirements, record keeping, and ongoing care decisions.
Caregiver Support Services provides practical support to individuals and professionals serving in these roles. Our team can help coordinate care, monitor services, assist with financial tracking, and connect families with appropriate resources.
Guardianship occurs when a court appoints someone to make decisions for an individual who can no longer manage their own affairs. Guardians are often responsible for ensuring appropriate care, maintaining records, and submitting reports to the Clerk of Court. Our team helps guardians manage these responsibilities while keeping the individual’s needs and quality of life at the center of every decision.
Whether you have recently been appointed or are supporting someone in this role, we are here to help you navigate the responsibilities with confidence.
Housing & Life Transitions
We assist with downsizing, relocation planning, estate cleanouts, and transitions to supportive housing or assisted living. Our team coordinates resources and logistics so families can focus on well-being during times of change.
professional partnerships
We collaborate with attorneys, fiduciaries, healthcare providers, and financial professionals to deliver coordinated support for shared clients. Services can be provided directly to families or through professional referral relationships. Call us at 828-435-2546 to discuss your needs.